Reservation Terms & Conditions
Your use of this website constitutes acceptance by you of the following conditions of use:
Please note rates displayed on the website are subject to change and availability.
All reservations must be guaranteed by a valid credit/debit card and payment of the full balance is required upon departure.
ADVANCED PURCHASE RATES
Advance purchase rate bookings require full payment at the time of making the reservation. This is non-refundable and non-transferable. Should the full payment be declined then the reservation will automatically be cancelled.
AMENDMENTS & CANCELLATIONS
Should you need to make an amendment or cancellation of your accommodation booking no charge will be made providing the cancellation or amendment is received before 16:00 on day of arrival. This policy does not apply to advance purchase rates or promotional rates.
In the event of a non arrival the first night’s room rate will be chargeable to the credit/debit card provided to guarantee the booking, in the event of a non arrival on an advanced purchase rate then the full charge will be forfeited.
Please do contact the hotel direct with regards to your specific requirements. Children under 12 stay free with maximum of 2 children per room. Breakfast is charged as taken.
We make every effort to accommodate special requests but these cannot be guaranteed.
CHECK IN & CHECK OUT
Rooms are available from 14:00 on the day of arrival and until 11:00 on the day of departure.
Pets are not allowed in the hotel.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Hotels reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the hotel(s) nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.
NON SMOKING HOTEL
We are a 100% non smoking hotel. Smoking is only permitted at our outside designated smoking area.
Guests who smoke in our bedrooms (which includes leaning out of bedroom windows) will be fined and immediately charged £100.00 to cover the cost of deep cleaning.
WEBSITE CONTENT ACCURACY
Whilst every effort is made to ensure that the information contained in this site is correct, the Hotel, may make changes to content and information at any time without notice. By using this website you assume the risk that the information on this website may be incomplete, out of date or may not meet your requirements.
COPYRIGHT AND TRADEMARKS
This Site is owned and operated by the Hilcroft Hotel and the information and materials appearing on the Site ("the Content") are displayed for personal, non-commercial use only. All software used on this Site and all Content included on this Site (including without limitation Site design, text, graphics, audio and video and the selection and arrangement thereof) is the property of the Hilcroft Hotel or its suppliers and is protected by international copyright laws.
None of the Content may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed without the prior written permission of the copyright holder. This excludes the downloading of one copy of extracts from the Site on any single computer for personal, non-commercial home use only, provided that all copyright and proprietary notices are kept intact. Modification of any of the Content or use of any of the Content for any purpose other than as set out herein (including without limitation on any other website or computer network) is prohibited. Requests to republish any of the Content and to use quotations or extracts from any books published by the Hilcroft Hotel should be addressed to the Permissions Department at the address set out below.
LINKS TO THIRD PARTY WEB SITES
The Site may include links to third party Internet websites which are controlled and maintained by others. These links are included solely for the convenience of users and do not constitute any endorsement by the Hilcroft Hotel of the sites linked or referred to, nor does the Hilcroft Hotel have any control over the content of any such sites.
PRICE AND AVAILABILITY OF PRODUCTS
Whilst every effort is made to ensure accuracy of prices and availability of the products featured on this Site, this cannot be guaranteed and price and availability information may change without notice.
The Site is provided by the Hilcroft Hotel in good faith but the Hilcroft Hotel does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.
The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.
There is no guarantee that the Site will be free of infection by viruses or anything else which may be harmful or destructive.
To the extent permitted by law, the Hilcroft Hotel hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.
CHANGES TO THESE CONDITIONS OF USE
the Hilcroft Hotel reserves the right to add to or change these conditions of use and agrees to ensure that a note of the date and clause number of any such amendments will be included as part of the conditions. Any changes will be posted to this page and it is your responsibility as a user to ensure that you are aware of any such changes from time to time.
The Hilcroft Hotel collects information on what pages are accessed or visited by consumers, as well as information volunteered by the consumer, such as survey information and/or site registrations. the Hilcroft Hotel uses this information for internal review, in order to improve the content of the Site and to notify consumers about updates to the Site.
The Hilcroft Hotel guarantees that if you supply your postal address on-line you will only be sent the information for which you provided your address but if you do not wish to receive e-mail from the Hilcroft Hotel in the future, or if you wish to be removed from mailing lists, please let us know by sending an e-mail or writing to:
East Main Street,